06 April, 2006
- Michael Forbus
Latest Comment...
I also paid for a premium site and had a prorated amount added to my Visa card. My question is is I paid for the prorated amount and you won't answer my questions about methods of putting the rest of the site together, am I paying for the opportunity to wait for an answer. Im my world, if I pay, I get an anwere right away. I don't think your would allow me to post first, pay later. I am sorry you are having problems, but I don't seem to have heard an answer that establishes responsibility or an end result. It is Thursday, I paid 3 to 4 days ago and have heard nothing. Has paypal also tied up your email system. I'm not really angry, because it is worth it to me to have seen so much great art, but it I were you and your minions were revolting and they were the taxation device upon whose backs you survive, I would perk my little ears up and at least give a little credance to their complaints.
miguel
24 March, 2006
- ArtWanted.com Staff
- 24 Mar 2006
- 2,608 Views
- 22 Comments
Original Post: New Customer Service Ticket System
In an effort to always improve, we have created a new customer service ticket system to better communicate with our members requests. This new system will track all e-mails to and from our staff, so that no email requests are ever lost or unanswered.
SUPPORT TICKET FEATURES:
PREMIUM SUPPORT:
As a special bonus to our Premium Members, their requests will be put at the top of the list to be responded to first. This will allow us to get back to your requests faster then before. This is just one more way we want to thank those that support our site through our Premium Membership program.
HOW DOES IT WORK?
It's simple. Just go to ArtWanted.com/support and fill out the small form to send an e-mail to us. Once you fill out the form, you will be given a 'support ticket' number that you can use to check the status of at anytime. We will still e-mail you when we respond to your request, but you will also be able to look up our responses online.
WHAT ABOUT [email protected]
This e-mail address is still active and you can still send us e-mails directly. Just note that they will not be put into our tracking system and it may take longer for us to get back with you.
We hope you enjoy this new customer service system and we know that it will improve the communication between our staff and our members. Let us know if you have any questions or suggestions, thanks!
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