Debbie Gray 18 Dec 2006

I understand what you are saying about if everything is going okay you don't hear much from people. The problem is, you seem to promise things to people and then don't come through, like deliveries, tracking numbers, checks, etc. Then you post this about customer service when so many early orders have not been filled? It is not a personal problem if someone doesn't receive their orders, being used as Christmas presents for family and friends I might add. I for one want to know if other artists are having problems with their orders, and I am sure others would like to know that too, before we order our own. I am GLAD that the problems are posted on the message board! I guess you would only like the good stuff posted, and not any of the problems right? Well, this is the way that we find out if everything is on the up and up with ArtWanted. And we wouldn't find that stuff out now if we just wrote to you, since I've asked things in the past that were found out to be totally different that what you answered! So any type of problems now you want us to keep silent and only talk to you about it, is that what I am reading???

AW, things happen, we know that. But your track record lately has a lot to be desired. I don't want to be one of those people with no presents for my family! I just don't know what to think about anything anymore.

I ordered ACEO cards from you, and they were great quality. But really, the only thing that matters is receiving your order on time. If you have problems with vendors, I would change them, because they are hurting your reputation. We'll leave it at that.

Julie Fain 18 Dec 2006

I have not recieved Four orders in total, Two of which are Christmas presents.

The other day, I posted a Thread saying that I didnt recieve my orders, and many other people said that also didnt recieve theirs, but the Thread was deleted by AW.

If they had great Customer Service, this wouldnt be happening.

Debbie Gray 18 Dec 2006

I agree Julie, and noticed your thread was deleted. For them to ask us to keep this information off the boards, is ridiculous. Who is that protecting? Certainly not the customers ordering products. It would be keeping the problems a secret, and I for one would not like that. I want to be aware of a problem someone is having. Why do you think that they put out consumer reports AW?? They want people aware of any problems with products or companies. It is very unfair for you to ask that people basically keep their problems out of the public eye, and just personally send you a message. I hope everyone continues letting us know what we might be up against.

Pat 'Gracie' Merewether 18 Dec 2006

No check, no calendars,no puzzles, no contests (at least what you say in your guidelines - more than one a month or every 6 weeks) - No faith.

Brian Gryphon 18 Dec 2006

I have always received great follow-up after each issue. And that does take out some of the sting.

But it would be more effective (and I would not have cancelled my premium membership) if I didn't have so many issues to start with.

I trust those comments were written in sufficiently positive, helpful, terms so as to be in compliance with your 'message board content rules' .

ArtWanted.com Staff 18 Dec 2006

We acknowledge that we have had some problems in the past and we feel very bad about those that have not had good service or that missed out on their Christmas gifts. We can't go back in time to fix those issues, but we can improve things going forward and this is exactly what we are going to do.

We hope that in 6 months people can look back at today and say "boy, they really did improve customer service and things are running much smoother than before". If our members can see the change, then we have accomplished our goals.

Pat 'Gracie' Merewether 19 Dec 2006

I hope so too, AW. Still no check, no puzzles, no calendars.

Merry Christmas. Bah Humbug.

Julie Fain 19 Dec 2006

Your sorry that our family didnt get their CHRISTMAS Gifts? That's all you can say is your sorry? How about.. We'll ship out your orders over night?

Pat 'Gracie' Merewether 19 Dec 2006

Well - the calendars arrived today and they are fantastic! Whew!

Thanks, AW - now if I could just have my check and my puzzle I'd be a happy camper!

Fiona Hooper 20 Dec 2006

I ordered - and paid for - a calendar when I originally submitted a work for the calendars, which was right as soon as AW opened up submissions. I still haven't received my calendar, and it's nearly the start of 2007! I know I'm in the UK, but that shouldn't make a lot of difference - I send/receive lots of other things between the US and the UK with no problems!

Wendy Bandurski-Miller 20 Dec 2006

i recieved my calenders yesterday..........and theres a $5.60 collection cost on them??? care to explain that artwanted?

Debbie Gray 20 Dec 2006

Oh brother...does it ever end.

Emily Reed 20 Dec 2006

No, it never ends. Still no Christmas cards nor calendars from ArtWanted. I cannot tell you how profoundly disappointed and frustrated I am. What good is it to pre-order calendars early if it doesn't mean anything in terms of getting them early?

Wendy Bandurski-Miller 20 Dec 2006

..still rather hoping for an answer???????

Angela Taylor 20 Dec 2006

I agree Emily! I pre-ordered a Misc. Calendar and have not gotten it! PLUS I ordered an artwanted book on 10-10 and haven't gotten it! VERY VERY FRUSTRATING! I understand how Christmas is a busy time and all but COME ON!!!!!!

Donald Taylor 20 Dec 2006

AW,

Do paying members get priority service when ordering their own artwork, the artwork of others or when someone buys prints of their art?

I am a paying member and have odered about 2-3 times over the last couple of years and there were no problems. Recently, just this week, a customer that purchased a print of my artwork was very happy with the print quality and did not mention any probelms with the turn-around time. I think the whole process from purchase to delivery was about one week.I also received my pre-ordered calendar Monday and I am expecting a second calendar not pre-ordered to arrive soon.

Anyway, I hope all of you can resolve your issues and have your items delivered soon.

Ok, can we now discuss "Artists' Commissions" under $20.00 an why they are not deposited into the artsits' Pay Pal account or sent via check? Ok, ok, never-mind... I'll let you deal with the delivery issues for now :-)

Merry Christmas Everyone.You too AW!

DT

Emily Reed 21 Dec 2006

December 21 - no calendars, no cards, but can you believe, I HAVE AN EMAIL WITH A CONFIRMATION NUMBER THAT MY CHRISTMAS CARD ORDER OF NOVEMBER 30 WAS SHIPPED TODAY, DECEMBER 21.

HAHAHAHAHAHAHAHAHAHAHAHAHA...........

Here is what ArtWanted said to me when I inquired about the cards' status on December 9:

ArtWanted.com Staff 12/09/06 12:21 AM Emily - The greeting cards are done using a different process, so they take a little longer to run through the system. Your order is being processed and it should be out to you very soon.

Saturday, December 09, 2006 3:10 AM These will be shipped out to you within the NEXT FEW BUSINESS DAYS. These items take a bit longer than our normal prints. Thanks. [emphasis added] Art Slam Support Team www.ArtWanted.com

This is your "wonderful" customer service, ArtWanted. The "next few business days" turned into 12 days. You sure know how to say the right words, but they are not backed up by action.

ArtWanted.com Staff 21 Dec 2006

Emily -

The turn around times quoted in our e-mails, were the dates our printing partner gave to us to tell the customer. We are very upset that they are not meeting their quoted turn-around times. We have discontinued the greeting cards from our website, due to the many problems we have had with our printer over this product.

If anyone has ordered greeting cards for Christmas, we will be happy to cancel the order and refund the full amount, due to the delays of printing this product. This is one of those things that is completely outside the control of ArtWanted.com and we apologize for the long delay with this product to you and everyone that ordered them.

Emily Reed 21 Dec 2006

All right. If and when the greeting cards come, I will refuse them and have them returned to you. Please issue me a refund. I hope you do this promptly. My experience in the past has been less than great in getting payment from you, as you know as well as I do.

I think I need to explain why I am so upset. I have always been one of your biggest supporters to my friends and fellow artists. I have recruited at least a half dozen fellow artists who have joined your site. Now I have to eat my words. I have lost face among them, to say the least. I have received beautiful Christmas cards from them with their paintings on them that they had produced locally. This week I sent out cards I bought in the drugstore.

Pat 'Gracie' Merewether 21 Dec 2006

Still waiting for that $50 check.