Latest Comment...

Thank you. I found the email and the tracking number. And yeah!, the PO attempted delivery on the 30th. So I will pick them up on Wednesday.

Thank you again! And Blessed New Year to you all.

Pam

Original Post: ArtWanted.com Customer Service

We have recently seen a few complaints about our customer service on the message boards. We felt it would be a good time to make a general post about this topic for everyone to read.

We first want to apologize to those that have had a bad experience with ArtWanted.com customer service. We try to always offer quality products with a good turn around time and good customer service, but sometimes things happen that cause a bad experience. Many times the problems happens with the venders we work with and it's outside of our control, but we will work with them and you to resolve the issue.

Customer service is very important to us and we have detailed tracking systems and customer surveys to let us know how we are doing. We are always reading the feedback from our customers and reviewing our turn around times on products and support tickets, so that we can be improving our company every month.

CUSTOMER SUPPORT TICKETS

We encourage all our members that have a question or problem to click on the CONTACT US link at the bottom of any page and fill out the support ticket form. This will send a request to our staff, and one of them will get back to you within 48 hours. Most of the support tickets are responded to or resolved within 24 hours, so it's the best way to contact us. When you use this method, you can check the status online at anytime with your ticket number and we will read every request that comes to us.

Due to the large number of requests we get (over 200/day) please be patient when looking for a response. We will always get back to you, it just may take a few days. As a bonus for our paying members, Premium account holder requests are answered first.

PRINT PROGRAM

We receive dozens and dozens of orders a day through our print program. These orders are from interested art buyers or the artist that want prints of their own artwork. We have received high praise on the quality of our prints/products and it's our goal to only sell something if the buyer will be happy with it.

From the last 1,000 orders we have received, 53% of them were printed and shipped within 3 days. 85% of these orders were printed and shipped within a week. These stats show that most orders have a very quick turn around time. Those orders that take longer than a week to print are usually because of one of the following reasons: Problems with the artwork files, specialty products that just take longer to print or a very large order. The average ship date from the time of order is 5 days. We closely monitor these stats and are always looking for ways to improve turn around time and the quality of our products. We also offer several shipping options to get your prints/products to you even faster.

CUSTOMER SURVEY

ArtWanted.com is very big into surveys and we frequently ask our members how they think we are doing. Every survey is read by our staff and we take the suggestions to improve our website very seriously. We also send a survey to all people that order our prints/products to see what they think. We have a very high customer satisfaction rating and anyone can see the results of this survey at:

http://www.artwanted.com/members/prints/Feedback.cfm

COMPLAINTS

If you have a complaint about our products or service, we want to hear about it. We want feedback from our customers, because this helps us see areas that can be improved. We just ask that you keep these personal issues off the message boards, because they really don't effect the other 27,000 members of our site. Simply contact us and explain the issue and we will take care of it for you as fast as we can.

We realize that problems will come up on ArtWanted.com from time to time, just like they do with any other company (No company can say they have never had a problem or complaint). However, we strive to improve our customer service each month. From the feedback and statistics we have, we know that problems are the rare exception and not the norm.

It's human nature to be vocal when there is a problem, but be silent if everything is going well. If you read or hear about a complaint about our services, just realize that for every complaint you hear, there are 50-100 other customers that are happy with the products/service they received. Keep the feedback coming, and we promise that we will always be working to improve customer service for ArtWanted.com.