Peter Beard 24 Mar 2006

Seems a great idea; another super innovation by the ArtWanted Team With Thanks and Regards Peter Joe Beard

Christina Langman 24 Mar 2006

Great idea AW - sounds like this will work out nicely - and prevent people from posting their personal problems/questions on the message boards instead of just sending an e-mail! :) Great work!

My only question - when are we going to see a "support" button/section on the site? Can it be in our members area maybe?

rebecca phillips 24 Mar 2006

Looks Good AW.....thanks!!!!!!

Shai Steiner 24 Mar 2006

Very good! I really appreciated the fast response I received from you when I needed you! You are doing a great job - so happy to be here!

ArtWanted.com Staff 24 Mar 2006

We have the HELP section in our menubar for FAQ. You can also click on the CONTACT US link at the bottom of any page to contact us with support issues.

RQ Trietsch 24 Mar 2006

Very good idea.

I hope this will please all those who e-mail you with a problem or...

joan warburton 24 Mar 2006

Wonderful idea!

Jane McIlroy 24 Mar 2006

Thanks, AW, another great idea!

Terry Harris 25 Mar 2006

Thank you! Great idea! Very please with this! Way to go!

Pepita Selles 25 Mar 2006

Thank you AW for this new great idea.

Roy Boobyer 03 Apr 2006

Another great innovation!

Joseph Moran 03 Apr 2006

no response from email and support ticket. I joined 4/01 paid through paypal. So far no premium account benefits, and I am still locked in to 3 uploads. Is anyone home? Also I paid 43.83 us which breaks down thisaway - 39 for year and 4.83 prorate for april? How can that be? 39/12 = 3.25 - why the prorate for more? Anyhow...what do I have to do to make this right? It appears my emails and support ticket are not getting any action.

Kay Steele 04 Apr 2006

I'm having the same problem Joseph, I've emailed twice, but no luck . . .

Joseph Moran 04 Apr 2006

Kay, it's frustrating, is it not? I want to give them every opportunity, but 4 days, no answer? Come on. If I hear nothing by end of today, I will file a formal complaint with paypal.

Kay Steele 04 Apr 2006

Keep us updated . . it's really odd, but no one has been getting anything for days . . .

ArtWanted.com Staff 04 Apr 2006

Joseph / Kay -

We have had some problems with not getting PayPal notifications of some payments. We are looking into this issue and will upgrade your account soon. We are also going through all of our support tickets, but please note that we do not work on the weekends and sometimes it does takes several days to get back to people, due to the volume of requests we get. If you filled out a support ticket, you will get a response.

Joseph Moran 05 Apr 2006

Still no action from artwanted.com : (

From my paypal receipt: Total: $43.83 USD Item/Product Name: ArtWanted.com Premium Upgrade - 1 Year - ArtID:0 ($4.83 prorated amount for April plus $39 for 12 full months = $43.83.) Item/Product Number: PremiumYear

1 - why the odd amount? 2 - how can it take you this long to fix this? this was paid last saturday.

Joseph Moran 05 Apr 2006

Now I feel bad because I had a friend join here also when I did, this past saturday. I am getting that queezy feeling when something just isn't quite right.

Jessica Morgan 05 Apr 2006

Dear Joseph, that's because your account was pro-rated. Meaning you paid for part of the current month, I believe. When you first sign up this happens, I was also prorated so I could use the x number of days before the next full month. I pay monthly, so my first billing was a little over 5 bucks. Hope that helps. Also, I just wanted to say the ticket system has worked very well for me. Possibly it is because many people have suddenly used it, being new and all and there is an overflow of messages? The latest I've gotten responses was 4 days, BUT there was a weekend in there. Hope it helps:)

Joseph Moran 05 Apr 2006

Dear Jessica,

Thanks for explaining the pro-rate system - I had a tough time dividing 39 by 12. I still get 3.25 and not the amount they charged me. Perhaps you could cipher that one? I am glad you are happy with the 4 day responses, I personally find that ludicrous, but perhaps thats because I believe in at least a minimum measure of customer service. I would agree with the no-weekend service if they stopped accepting new customers over the weekends. That would make more sense, to me anyways, but maybe a sharpie like yourself overlooks those kind of hard-edge business matters. Thirdly, thank you again for stepping in to explain this whole mess for me, you certainly cleared the muddy waters for me. Yes, it did help. Have a goood dayy.

Joseph