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10 December, 2018

Nina Thompson
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5 Comments

Calendar orders

Has any one else had problems with getting the funds from their calendar orders? I have already gotten my calendar, so I figure that people who I know ordered one before me have gotten theirs by now. Yet my balance still shows nothing reflecting the calendar sales. I have tried sending support tickets inquiring to the staff about it, but have gotten no responses. Just wondering if anyone has any insightful information, or is dealing with the same thing.

5 Comments

ArtWanted.com Staff 11 Dec 2018

Nina - Congrats on the calendar sales! We do not show that any support tickets have been submitted by you about this topic, so this is the first time we are hearing about this from you.

Bank deposits to artists are normally done once a week, after the package has been confirmed delivered to the buyer. You do have several pending sales commissions, which will be showing up in your ArtWanted bank account this week.

If you have any other questions, please use our support form on the following link. You can confirm your support ticket was submitted, if you see a ticket number on the page and you receive an e-mail confirmation. Thanks.

https://www.artwanted.com/support/

Nina Thompson 11 Dec 2018

Okay, Thank you. I am not sure what is going on with the support tickets. But thank you for the response. I appreciate it.

Dawn Jones 13 Dec 2018

I have had the same issue. I sold three calendars to someone. They just received them today. I tried submitting a support ticket, but I don't know if it went through, as I didn't get a support number.

So, I'm guess I'll get a similar answer, that my commissions should be in my account by the end of the week, I hope.

Nina Thompson 13 Dec 2018

Well, at least I am not the only one having an issue with the support ticket. Yes, Dawn, I would say go with the answer they gave me here in the discussions. I'm glad I got a response with information that was also relevant and helpful to someone else. At least, that way, I don't just feel like I was complaining. Ha!

ArtWanted.com Staff 13 Dec 2018

We will investigate the support ticket issue to see what is going on. Calendar commissions that are due should be displayed in your ArtWanted bank accounts by the end of this week.