Last weekend the data center where our servers are hosted had a major outage that affected thousands of clients. This outage caused the ArtWanted.com website to be down for many hours and caused many issues for our website for the last several days.
We are told that these issues are now resolved and that things should be back to normal. We have tested uploading images and this is working with our initial tests.
While these issues were out of our control, we still apologize to our members for the problems. We are working with our data center to determine the root cause of these issues and find out what measures they will put in place to prevent this type of thing from happening in the future.
For those members who tried to upload images over the last few days, they were mostly unsuccessful. We encourage you to try your uploads again and they should now work for you. Thank You.
This bug caused hundreds of support tickets to be hidden from view from our support staff. Without being able to see these tickets, our staff was unable to respond to them or even know they were there.
This bug has now been fixed and our staff can now view & respond to all of the open requests. We are starting with the most recent tickets and working backward to the older requests.
Over the next week, we plan to respond to every ticket/email that has been submitted to us within the last 3 months. In order to keep up with the newest requests coming in, tickets that are older than 3 months old will not be responded to at this time. However, if you have a request that is older than 3 months and you still need something done, simply submit a new ticket with the details of your request and we will promptly get back to you. You can also post any comment to your older ticket, which will bring it to the front of our list.
WE DEEPLY APOLOGIZE for the lack of customer service responses due to this website glitch. We want you to know that you have our commitment to responding quickly to all new tickets/emails going forward.
Please take note of how this may affect you:
2) Commission Payments – If you have sold artwork through ArtWanted.com and earn a commission, this will be paid to you by US check or can be used to purchase any ArtWanted.com products or services.
3) Selling Artwork – If you have your own PayPal account, this change will not impact you. Interested buyers will be redirected to your own PayPal account for payment. You will receive the purchase receipt and money directly from PayPal and can ship out the artwork purchased. No commission fees are charged by ArtWanted.com when your PayPal account is used as the merchant account.
If you have not put your PayPal e-mail address into your ArtWanted.com profile, potential buyers will be directed to e-mail you for purchase options. We will no longer accept payment for the artwork that you are fulfilling on your own. Add your PayPal e-mail to your profile if you have not already done so.
4) Print Program – If you are a Premium Member using our "print on demand" program, all your artwork prints are still available for purchase using a credit card. You will be paid your sales commissions through a US check or ArtWanted.com bank account credit.
On a related note, we have seen a big increase in art scammers contacting our members. We stop a lot of these e-mails from going through, but some do slip through. Please be very cautious of "buyers" that want to work out payment directly with you instead of using a credit card for purchase.
If you suspect an art scam, or have any questions about our PayPal changes, please contact us.
We are looking for a handful of members that would like to regularly "pin" artwork found on ArtWanted.com on to the new ArtWanted.com Pinterest Page. When you pin art that you like on a board, that artwork is viewable and searchable for all the millions of members of Pinterest.com. Be warned, it's addicting!
HOW DOES IT WORK?
If accepted, we will authorize your Pinterest account to post images to the official ArtWanted.com pin boards. As you browse the pages & portfolios found on ArtWanted.com, you will simply click the Pinterest icon to post your favorite images to the ArtWanted.com Pinterest boards. It only takes a few seconds to pin an image that you want to share.
WHAT IS REQUIRED?
As part of our official "pinners" group, we just ask that you pin at least 15 images per week to our boards. This can be all done on a single day, or spread throughout the week. Pin as much artwork as you like, including your own art. Every pin is another advertisement for the artist and a link back to ArtWanted.com. Another requirement is that you must already be an active member on Pinterest.
IS THERE ANY COMPENSATION?
If you are accepted into this program, you will receive a free Premium Membership for as long as you actively participate in the Pinners Program. You will also become part of the new "ArtWanted.com Advisory Board". This special group of members will have regular communication with our staff and help shape the future of ArtWanted.com.
WHAT ARE THE NEXT STEPS?
If you are interested in being part of the special "Pinners" group, simply contact us and let us know the e-mail address you are using for your Pinterest account and a link to your Pinterest profile for us to view. If accepted into this group, we will send you an e-mail with additional details and instructions. You can leave the program at anytime.
This is just one more way we are bringing more traffic and exposure to the artwork of our members. We encourage everyone to continue to use the Social Media sharing options on every image to share your favorite images with your friends via Facebook, Twitter, Pinterest and eMail. Have fun!
Visit our Pinterest Page at:
NOTE: If you do not want you artwork shared on social media websites like Pinterest, you can turn off this ability from the Member Preferences area.
Upgraded Premium Features Include:
Act now to take advantage of our special Premium Membership offer for only $29/year. Existing Premium Members can also renew to extend their membership term or change from monthly to a yearly account. This discounted price is only valid through Dec. 31st, 2012.
We have some exciting changes planned for ArtWanted.com in the next few months - stay tuned! We hope you had a great 2012 and also enjoy the New Year's Holiday.
We offer both a slim and tough versions of the case, which can be customized with artwork from your portfolio or other images from our site.
This new product has been added to all the images that qualify in our print program. Any new image you upload into the print program will also receive this product if your image meets our resolution guidelines.
This new iPhone 5 case joins the group of phone cases we already had available: iPhone 4S/4/3GS, BlackBerry Bold 9700/9780 and Samsung Galaxy SII.
Want one? Be the first person to respond to this message board post and we will give you a free custom phone case using your own artwork!
The 2012 Holiday Gallery is now open! This special "holiday themed" gallery contains thousands of creative works from our members. Each year we add more images to this expanding gallery and each year it gets better.
View artwork about Santa, snowman, Christmas, the Nativity, winter scenes and much more!
View artwork in "slideshow" mode, or just browse the thumbnails. Click on any image to learn more about the piece and the artist.
PS - If you have any artwork in your online portfolio that you would like to add to this gallery, Submit Your Artwork Now.
Over the last few days, we have been giving away dozens of prizes on our Facebook page. Below is a list of all the winners and what they won.
If your name is listed below and you haven't heard from us on how to claim your prize, please send us a support ticket, so we can get your prize out to you.
Thanks to everyone that participated and congrats again to the winners!
If you are already a Premium Member, we are offering BIG discounts on the wholesale prices of some of our most popular products. You can purchase these products of your own artwork at the low prices below:
Simply add these products to your shopping cart and the discounted price will be given to you on your own artwork.
These discounted prices will be valid through Monday, Nov. 26th, 2012.
The upgraded membership includes a handful of additional features on your portfolio account. See the details below.
Even if you are an existing Premium Member, you can still renew at this price to extend your membership for an additional year.
Upgraded Premium Features Include:
We hope you can take advantage of our special Premium Membership offer. This discounted price is only valid through midnight on Nov. 26th, 2012. Upgrade today and SAVE BIG!